COVIA

CARE & SUPPORT

From everyday questions to exchanges and returns, we’re here to help.

Customer care · covia@freshdoselabs.com

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

01Can I purchase without an account?

Guest checkout will be available after launch. Members can also use saved addresses, coupons, rewards, and order history.

02How is shipping calculated?

Shipping is 3,000 KRW for standard regions and 6,000 KRW for Jeju or remote areas, calculated from the delivery postal code and address.

03Can I combine coupons?

Only one coupon may be used per order. Your bag compares eligible coupons and can apply the highest saving.

04Can I ingest the capsules?

No. COVIA capsule serums are topical cosmetics. Never swallow or consume them.

05How should I begin using retinol?

Begin two or three evenings per week, adjust based on how your skin feels, and apply sunscreen carefully during the day.

06Where can I request an exchange or refund?

Sign in and select an eligible order in the request form below. Our team will review the order stage, product condition, and applicable rules.

07Where can I track an order?

Open Orders & delivery in My Account to view preparation, shipping, delivery, and tracking details.

08How do restock alerts work?

Register your email on a product page and we will send one notice when that product is available again.

EXCHANGE & RETURN

Exchange and return request

Our team reviews the order and product condition, then follows up by email.