CARE & SUPPORT
From everyday questions to exchanges and returns, we’re here to help.
Customer care · covia@freshdoselabs.comFREQUENTLY ASKED QUESTIONS
Frequently asked questions
01Can I purchase without an account?+
Guest checkout will be available after launch. Members can also use saved addresses, coupons, rewards, and order history.
02How is shipping calculated?+
Shipping is 3,000 KRW for standard regions and 6,000 KRW for Jeju or remote areas, calculated from the delivery postal code and address.
03Can I combine coupons?+
Only one coupon may be used per order. Your bag compares eligible coupons and can apply the highest saving.
04Can I ingest the capsules?+
No. COVIA capsule serums are topical cosmetics. Never swallow or consume them.
05How should I begin using retinol?+
Begin two or three evenings per week, adjust based on how your skin feels, and apply sunscreen carefully during the day.
06Where can I request an exchange or refund?+
Sign in and select an eligible order in the request form below. Our team will review the order stage, product condition, and applicable rules.
07Where can I track an order?+
Open Orders & delivery in My Account to view preparation, shipping, delivery, and tracking details.
08How do restock alerts work?+
Register your email on a product page and we will send one notice when that product is available again.
EXCHANGE & RETURN